Horta, Acores
Do: Dec 28, 2024
An agency agreement
Experienced Professional
Job Experiences: 2 Year
Certification
At Majorel Portugal we are looking for a Customer Support Advisor for one of our amazing new clients where you can thrive and develop your career!
If you join us, you will be working for a Renewable Energy Company. Daily tasks would include clarifying inquiries and technical requirements via email, chat and phone, and will keep you in charge of understanding and identifying our customers’ needs.
Location: Lisbon, Portugal
Responsibilities
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
Requirements
* Fluency in Flemish and a good level of English.
* Excellent communication skills, both written and spoken.
* Experience with customer service will be valued.
* Currently living in Lisbon or having the flexibility to relocate to the city.
What we offer
* Full-time contract with a competitive salary and health insurance since day 1.
* Initial training and continued personal coaching.
* Relocation Package that includes help with your flight, accommodation, and paperwork.
* Free Sports Membership, Well-being (psychological, financial, legal, and psychosocial support) and Feel-Good Initiatives.
* A multicultural and international working environment with colleagues from all over the world. We invite you to develop your career in a friendly environment that feels like home!
About Majorel:
At Majorel we serve customers across the world. We Support them at any time, through every device, and in the manner, they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology, and innovation to deliver real value to our clients.
You will join one of the fastest-growing projects in the company, where you will find a somewhat challenging and hectic "start-up" environment, as well as great opportunities to develop your career and help us build yet another success story.
Majorel
Avenida José Malhoa, 27
Lisbon, Lisboa, Portugal
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